Mit negativen Emotionen professionell umgehen. Frustrations- und Ambiguitätstoleranz als Kernkompetenz von Weiterbildnern

Dealing professionally with negative emotions Tolerance of frustration and ambiguity as a key competence of providers of continuing education Dealing with disruptions is a key challenge in educational activities. This article uses abusive, insulting or fault-finding statements by participants to analyse professional ways of dealing with negative emotions. Tolerance of frustration and ambiguity are developed theoretically, understood as an element of a broad feelings-management and propagated as a key skill of providers of continuing education. The article closes with some practical suggestions for individual analysis of this personality trait.